The Distributor vs. Amazon eComm Dilemma.

[00:00:00] Welcome to Around the Horn in Wholesale Distribution with Kevin Brown and Tom Burton. Sponsored each week by Lead Smart Technologies, Tom, Kevin and their guests review the news of the week and dive deep into the topics impacting manufacturers, wholesale distribution,

[00:00:20] independent sales agents, and the global wholesale supply chain. Whether it's M&A, SaaS and cloud computing, B2B eCommerce or supply chain issues, we peel back the onion with our guests into the topics that impact your business the most. So how are you? You're good my friend? Good.

[00:00:40] That's right. We've got a lot to cover today. Yeah, it's been a busy week too so let's kind of get ready, dive in, we'll chat about a few things in a moment. We've got some exciting news but before we dive in like we always do, kind of

[00:00:51] I think we should cover ours, I call it housekeeping. So I think the first thing we should do is introduce you, Tom Burton and I'm Kevin Brown. We're the co-founders of Lead Smart Technologies. We get together every Friday morning unless somebody is deathly ill.

[00:01:06] I think we missed one when I was in the hospital when we first got started and otherwise are pretty good about it but airplanes, vacations or hospitals is about the only time we miss.

[00:01:16] And we get together and chat about the news of the week and how we do that is we review through a newsletter that we publish every Friday morning at 0 dark 30 Pacific time. Tom and I both live in Southern California and that newsletter is called Around the

[00:01:30] Horn and Wholesale Distribution of Manufacturing. It goes out to about 10,000 people around the world. If you don't get that and you would like two simple ways to do that, just pop us a note at hello at leadsmarttech.com and we will get that out to you.

[00:01:45] You can also go to the website that we have for the podcast and live show that we do each week. It's called www.aroundthehornpod.com. You can see past episodes there. You can see some handsome pictures of Tom and I and you sign up for the newsletter

[00:02:01] there as well. But what we do is we kind of try and take a look at the news of the week around mostly North America but some international news as well. We look at things like supply chain and the economy and manufacturing,

[00:02:13] mergers and acquisitions, all different types of topics, AI technology in general. And what we try and do is we bring all that data together, we put it in the newsletter, we put it out, and then we get together here on Friday mornings and we talk about it.

[00:02:26] Oftentimes we have guests. This week we don't. We're going to talk about some upcoming guests in a few moments but we are very happy that you're with us. We thank those of you that have made a comment so far to do that. We're live this morning.

[00:02:37] It is Friday, June 28th at 9.04 Pacific time. Right now we're live on LinkedIn Live, YouTube Live and Facebook Live. Later today our editor and producer, John Taylor, will have taken this all together with his team and out to Apple and Spotify and Odyssey and Amazon and

[00:02:55] all the different podcast formats where you can listen in that format as well. But if you're listening recorded, you won't see the newsletter that we'll have up on the screen. So Tom, what did I miss other than thanking our sponsor,

[00:03:08] which is a company you and I work for? What did I miss besides that? I think that's good. I think we got it. Good. Well, we should reference the fact that we come to you each week because

[00:03:18] the company that Tom and I both work for, Lead Smart Technologies, which is the developer of the channel cloud customer intelligence and AI enabled CRM platform, that brings together solutions that most distributors and manufacturers have never been able to see before insights into their

[00:03:37] customers, their sales teams and their business. Lead Smart sponsors our show each week. So if there's something that our team can do to be of support to you and your digital transformation, please reach out to us and let's get ready to

[00:03:50] go to the news. But before we do that, Tom, let's talk about our news. We're coming up on it. We have some news before the news. So let me. Well, let's tell let's tell them what's happening before you pop that up. Right. All right. Go ahead.

[00:04:06] Yeah. Today is number 97. So 97 times we've gotten together and talked about the news and put the newsletter out next Friday is the time we'll be here. We will not be here. So it's right. It's a holiday. Well, let me phrase that the day after the holiday.

[00:04:24] So we won't be here because we don't think any of you would come in all frankness. Tom and I'll probably make them anyway. So it's OK with that. Right. But what that says is we're just a few weeks away from our hundredth

[00:04:38] episode. And, you know, Tom, you made a great comment. We were talking about this celebration and John, our producer and editor, was talking about the importance of the celebration that goes with that. It's I think they say something like 90 percent of B2B podcasts never

[00:04:55] get past 10 episodes. So hundreds of big deal. But you made such a great comment because it just doesn't matter that Tom and Kevin come every week. It's that the hundreds and hundreds of people around the world that come every week, they come.

[00:05:10] So the celebration for the upcoming 100 episode is not really about Tom and Kevin. It's about a thank you for the audience. So our thank you for you coming is we and I'm going to tell you this. I was surprisingly surprised and grateful.

[00:05:26] Grateful is probably the best word for how quickly we got yeses from a phenomenal group of guests. So, Tom, you want to pop that up and we can talk about who's going to join us on July 26th at nine.

[00:05:41] I don't I would doubt that this group of people has ever been in the same not a chance or at the same time live or in or virtual or at any point in time. Right. Well, so let's I think you are could not be more correct.

[00:05:56] We had early this year in January to talk about 2023 and prognosticate a little bit about 2024. We had Mike Marks, Ian Heller and Dirk Beveridge. And if I remember correctly, none of them had ever been together all at

[00:06:09] once. They had two of them at a time, maybe different places at an event. But we've got a great group. So we've got Ian Heller joining us. I'm just going to kind of go left to right there. Ian Heller with Distribution Strategy Group, you know, phenomenal

[00:06:24] speaker writer, keynotes, fantastic keynotes from from Ian. Distribution Strategy Group does some phenomenal research. We've got Dirk Beveridge from Unleashed WD. Dirk's on the road right now. He's I think he said he was going to be listening in today.

[00:06:40] In fact, Dirk, if you are and you're not driving or filming something, let us know where you're at. But Dirk's out on his We Supply America tour right now, which is just phenomenal. Stopping at family owned and independently owned and employee owned distributors around North America.

[00:06:58] We've got Mike Marks. If you've not heard Mike speak before, Mike will add the color for us that day. I think when he was with, I think one of his questions for you when he was with us in January was how much LSD did you do

[00:07:11] in high school? I think that was one of his references. So the Michael had some color and cheer for the day. We got Marty McLaughlin, who's with the Mosaic Partners. And Marty does work with wholesale distribution and manufacturing. In marketing and customer focus and understanding customers

[00:07:32] at a deeper and closer level, Marty's the former chief marketing officer of affiliated distributors. Mike Hockett is joining us. Mike's been on the show twice before. Mike is a managing editor, senior managing editor. I think it is with modern distribution management. Great guy.

[00:07:48] He's a lover of Ohio State. I'm sorry. Wait. Mike's Wisconsin guy. So Mike will be with us. And then we've got Dan Shubert with National Association of Wholesalers. Dan's the chief revenue officer. And then our dear friend with us almost every week,

[00:08:04] graciously, Paul Kennedy, Paul's president and CEO of the Dakota Supply Group, an employee owned HVAC electrical plumbing and so forth distributor that is just growing leaps and bounds. But Paul is also a board member at affiliated distributors and I believe now chairman of the board of NAD, NAD,

[00:08:25] National Association of Electrical Distributors, just recently installed there. So I'm kind of proud of ourselves to get this group. No, I think it's amazing. And, you know, there's a lot of shy people here. So I think we're going to have to fill in a lot of dead air

[00:08:42] because I don't know. You know, but, you know, it should be. And what I think is also interesting is it's an interesting cross section. Right. You have, for example, Paul from the industry you have Dan from, you know, NAW and the associations and Ian and Dirk.

[00:08:55] And, you know, definitely a different cross section of a lot of different different players here that are going to bring different perspective. And just before we wrap up, because I know we need to get into the news

[00:09:06] here, is the format is going to be similar to what we did in January where we're not going to go through the newsletter, but we're going to pick some some of the same topics that we talked about in January and do a bit of a midyear review

[00:09:18] on where things are at related and get everyone's feedback on that. So this is definitely a not miss. And like I said, I don't know that I doubt that these people have ever been together and may not ever get together.

[00:09:31] Well, we got to once we got to once. Let's hope we perform well enough and we can get them back again another time. Just back to, you know, that point. I'm really glad you made it in conversation.

[00:09:41] We were just having the two of us recently is I just can't. I'm. Surprised, I'm grateful. I'm honored. I don't know what else I put that people have been willing to come around, you know, every week for the last almost 100 weeks now and join us for this discussion

[00:10:00] and and participate. And when I get out on the road and, you know, I'll be at a and an industry event and we might have a booth there. I might just be attending. And every time I'm there, I meet people that I've never heard

[00:10:12] of their company and I've never heard of them. That says, hey, I listen every week and thanks for doing this. And again, we wouldn't be able to do this if people didn't come every week. So it's about it's about the group.

[00:10:23] It is going to be a little bit of an Aloha theme there. There's my ties in discussion. There's all kinds of fun stuff. So it's not one to miss. So the 26th, if you can be with us. Good. All right. You want to talk about the news?

[00:10:37] Yeah, this is a little less the less exciting news here. Yeah, I think that's everything else is kind of secondary. So, you know, before we as we talk about, we're looking at our newsletter that we put out every week here. We have that split up into sections.

[00:10:53] We talked about the economy and supply chain, manufacturing distribution, AI and technology. So we get the different sections. First, we talk about every week is the economy and supply chain before we even talked about the news article that's there from an AP News piece about an adjustment, revising

[00:11:10] the some economic data that had already come out. The personal consumption expenditures index came out this morning. Do you have any thoughts on what came out of that based upon some of our some of our wagers that we have maybe?

[00:11:28] Well, it's about the same or not the same as expected, right? It was what was expected. What everybody thought inflation was still sticking around at 2.6 percent, I believe is what they what they said. 6 versus what the down from 2.8.

[00:11:43] Yeah, but yes, and they were again, this is quote unquote consensus or whatever from the thing there. The market I haven't looked recently, but the market seemed to be reactive, reacting more or less positively from it.

[00:11:57] And, you know, hey, I'm like I told you on the last week or the you know, the I'm obviously still sticking with my one cut, but it's I still think there's a lot of data and a lot of ups and downs one way or the other that we're

[00:12:11] going to see between now and with now in the end of the year. So this doesn't say much one way or the other. No, I think what's so interesting is and I think it's just laughable, I guess. Here we are, you know, June 28, couple of days left

[00:12:26] in the first half of the year, which to me is just astounding in itself, but a couple of days left in the first half of the year. And we're really no different than we were in January this up and down, right? What was it?

[00:12:38] You know, three two weeks ago, three weeks ago, Powell says, you know, yeah, we're probably going to do one cut. Everything should have said, oh, you know, Tom, Tom, those of you that don't know Tom and I have a bet. I think there's two or more cuts coming

[00:12:51] and Tom said there's only going to be one. And Tom and I tend to either stake a few times a year together regardless, but we've got a little gentleman's wager going on with that to start with. And I called you a gentleman, by the way, just see

[00:13:06] Casey to catch that. Boy, I feel, I feel impressed. Okay. There's my compliment and but it just, it made me laugh looking at all this is that we're just kind of still, even though, you know, Powell says they're thinking about likely just one, we've got these

[00:13:22] things that there's plenty of economists saying, you know, two, the one thing that did hit me this week, I went, I was having lunch the other day and I was watching CNBC and they had a Mohammed El-Arian on there and he's the former CEO of PIMCO.

[00:13:40] And then after when he left PIMCO, he was went to Allianz and was their chief economist there. And now he's the, I think the president of Queens College Business School at an economic school at Cambridge University and at Harvard Business School. He's a professor as well.

[00:13:56] And he was talking this week about, you know, the inflation numbers and so forth. And I thought it was just interesting, you know, nobody's going to make a change on one person's thoughts, but I just loved it. He just said he thinks the inflation goal should be 3%.

[00:14:12] Right. And maybe this 2% thing isn't the right number based upon a lot of the other economic conditions. I don't know enough to be smart enough to say it, but I've been just been saying for a year now that maybe we need to rethink the, the focus.

[00:14:27] And so I think we get, we hold down around that two and a half level they've got, they're going to have, we've talked about it over and over again, right? They're going to have to do something based upon emotion of people's expectation.

[00:14:40] And then could there be another cut? Well, let's see if they have to force getting to two or if two and a half is enough. So we'll see. Well, I think if you, we'll just kind of touch on this next article here, right? About the jobless claims. Yep.

[00:14:54] This is how I believe it will play out. I don't think we're going to see a radical. You can record here. Okay. Well, it's going. So the, I don't think we're going to see a lot of change from the two and a half 2.6% somewhere anywhere between 2.5 and three.

[00:15:12] I don't think we're going to see that 2% anytime soon. What I do think though, is we are seeing other evidence of the economy slowing down in different places, whether it's jobs and other places, which I think will be the catalyst for a lot of cuts next year,

[00:15:29] much more than one or two. I still think that they're going to wade their way into it with one cut this year and then next year accelerated as it goes forward. But as far as if the inflation, I don't know, I just, I don't,

[00:15:43] if you just look at all of the different numbers and look at the next article that we're going to talk about here, right? With supply chain shortages and leading to higher prices and other dynamics and all those things that are there.

[00:15:54] I don't see us hitting that 2% anytime soon. And, you know, obviously we have an election and other things that we don't know, you know, administratively, what's going to happen and so forth. So I think it's going to be other things outside of that core number

[00:16:10] that are going to drive the rate cuts as we go forward. That's what I'm trying to say in so many words. So it'll be a balancing of a lot of factors is kind of your thinking. So let me ask you a question to go with that.

[00:16:22] We get one in September. What's the other option is December, right? I think November and December. I think there's three. Okay. So assuming nothing in July, we've got three more options. Let's say to your focus is that there's only one. How many we see next year

[00:16:41] after we stay around 2.5% or a little bit lower? What do you see out of that? I'm not willing to bet on this yet. So I'd ask for it. I think we'll see four next year. Three to four.

[00:16:54] It's hard to say, but if I had to pick, I would say four. So do you balance that out in your mind that if we have two this year, that there's three next year? No, I balance it out that there'll be one this year and four next year.

[00:17:06] But if we had two this year. Yeah, then I think there would be three next year. That is correct. Okay. So in the next 18 months, you're thinking five. That's right. That's what I'm thinking. And are they all quarter points? Yes. Okay. Unless something crazy happens. Like what?

[00:17:23] I don't know. A war. Just putting you on the spot over and over again. Some macroeconomic event, something like that. Some major, major, major event. COVID, that kind of thing. Last question on this. I was with a dear friend last night,

[00:17:37] my wife and I were that lost his mother. And so we were at their house till one o'clock this morning. And so I don't really know anything about the debates other than some headlines that I saw. Do you think at this point,

[00:17:52] the election is going to matter with rate cuts? No. My gut tells me the same thing. Everybody's kind of got that whole concept is kind of baked in to what's happening probably at this stage. Good. All right. Well, I'm sorry for all the pointed questions. Good questions.

[00:18:13] So the next article we talk about in our economy and supply chain section is the Wall Street Journal article, supply chain shortages are back, leading to possible shortages and higher prices. Part of that article just kind of describes us like the pressures there coming with doubling

[00:18:31] and even higher doubling of container rates. As we're getting ready to come into the busiest time of the year in the ports, we haven't had any new news yet about the East Coast and Gulf Coast risk of a strike with the labor contract,

[00:18:46] but that I think is set to expire in September. So we'll probably be hearing more about that shortly. But there is now this article talks about the risk of being back at pandemic level shortages. Kind of scary. Yeah. Well, and talk about inflation drivers, right?

[00:19:08] That's going to be inflation drivers because price could come up and so forth. So yeah, hopefully some of this stuff gets sorted out and the gridlock gets at least ungridlocked. Ungridlocked? Ungridlocked, yeah. Yep. Well, I mean, this is what's going on

[00:19:26] and a lot of this is obviously tied and we've talked about this a lot, tied to Suez Canal, the Huthi rebels are right with their drone attacks and so forth. Or Dean, there's a great segment if you didn't see it about all of that on 60 Minutes last Sunday.

[00:19:42] That might be worth if you're interested in these things going back and looking at that. They had one of their reporters or correspondents there with the US Navy in the Suez Canal. So yeah, Suez Canal issues, you've got to slow down because of water depth

[00:19:56] in the Panama Canal and those are things are putting a lot of pressure in general. Fortunately, while it was much less significant than these other two issues, the Port of Baltimore with the tanker crash into the bridge there, that's now open and they're moving ships through there.

[00:20:14] In fact, the ship that was in the accident has actually moved on now. So yeah, so anyways, good stuff. Let's jump ahead and talk a little bit about manufacturing and distribution if we can. There's a good article here that I was appreciative of about from Supply Chain Exchange

[00:20:30] and it's less than we need to unpack all the depths of this article about, it was really a survey about manufacturer setting five-year plans for digital transformation and a lot of this is talking about using digitalization, digital twins, AI, different tools within their manufacturing processes.

[00:20:51] Any key takeaways for you out of that? You know, one of the most interesting thing I saw in that article was at the very bottom actually, it just was, is how much emphasis, I think they said 73% of companies, if I'm not mistaken, are doing re-skilling and re-training

[00:21:09] with their employees to make them more technically savvy and or have more or just more technical capabilities, technical skills in what they're doing, which was very good. That was very positive for me to hear because we see this still a lot,

[00:21:27] even in the sales and in front office side of things is that there is a lot of times some resistance to technology and a resistance either from a skill perspective or just a change perspective. I just don't know how businesses are going to function

[00:21:42] without having employees that are trained and skilled in the use of technology that's there. So I think that was... It doesn't matter what side of the house you're on either. Right, that's what I mean. Because if you're on the back side of the house,

[00:21:54] what did somebody call it this week? The concrete and the carpet? The concrete versus the carpet. Right, right. If you're on the concrete side of things, you've got a lot of manufacturing and technical things happening there and more and more on the carpet side of the house,

[00:22:08] obviously there's more and more technology that's going to be incorporated into the business. So anyway, that was very positive to hear. I think there was other... There's a telling statistics that they had in here for me and I'd be interested in some of the...

[00:22:25] We've got quite a few distributors and then we've got some technology folks with us that I can see right now that just from our earlier comments that are working with and talking to distributors every day and manufacturers both. But there's a statistic here

[00:22:39] that really caught my attention of this article. It said that 86% of manufacturing leaders agree they're struggling to keep up with the pace of technological innovation and to securely integrate devices, sensors and technology throughout their facilities. So that's on the manufacturing side where we're probably talking a lot more

[00:22:56] about some hardware and so forth. But I think it really ties in well, Tom. I'm interested in your thoughts and anybody's comments I think it really ties in well when we think about wholesale distributors as well. We were together on a call yesterday

[00:23:10] with another technology company about a project and we were just talking with them about CRM related to their experience and they said that 70 plus percent of people that they talked to in wholesale distribution have never had a CRM in their business. Well, now we're talking about digital twins

[00:23:30] to help drive sales models and AI tools to help in the marketing departments and we've got companies that were already way behind a curve and now we're exponentially adding technological opportunities every day in the digital transformation pieces. I think it'd be great to have a survey

[00:23:50] similar to this with distributors to see where they're at because the people that we talk to consistently day in and day out, they're not just struggling with the idea of trying to keep up, they're struggling with do we have the right people much to your point about manufacturers

[00:24:05] saying the same thing. Yeah, I just I do think though that the fact that even if you have people that may not have technology skills building that into your training, building that into your re-skilling, all of that I think is very important. No, 100%. Obviously, if somebody comes in

[00:24:25] and they have more of a technology background or a technology skill that might make it easier, but there's still a lot of things that are specific to a company that you have to incorporate in that. And I don't know that that's historically been part of the sales training

[00:24:39] for a distributor or for even a manufacturer. In our people and leadership section later, we're going to talk quite a bit about the skill sets and so forth of employees. So we've got a couple of great articles. So if you're with us, don't go away.

[00:24:54] We're going to talk about that shortly. We can hit as we kind of move through our manufacturing distribution segment here. There's an article that is worth a quick look there. We won't spend much time talking about it today, but it's valuable. National Association of Wholesalers,

[00:25:09] we've got as we mentioned Dan Schubert there, chief revenue officer is coming with us on the 100th episode show. Eric Copland, their CEO, was a guest last month with us here and they do some wonderful work for their members. But part of what they do

[00:25:24] is they file briefs and get involved in the political side of things. But the SEC has posted some requirements for publicly traded companies about their climate risk that they have and expenditures that they may have and costs that those might have.

[00:25:41] But it pushes down through their supply chain as well. And part of what the amicus brief that NAW was putting out there was just the idea of the burden that that would put on people downstream from those publicly traded, mostly manufacturers would be overly burdens.

[00:26:00] And so nice to see NAW, they've got the back of wholesale distribution and in staying involved on that front of things and defending the little guy. Yep. So good. All right, well we're going to jump into our e-commerce and marketing segment.

[00:26:15] Next article there is from social media today, 29 tips to improve your LinkedIn. Tom, do you want to kind of start on that? You've got some typically some strong thoughts about LinkedIn use. Yeah, and I noticed Brandon Lee is on as well that was here earlier.

[00:26:32] And he might be active there. He is my go-to expert for LinkedIn, he and his company Fist Pump. So granted jump in. But with this article, in fact I'll bring up the... Info graph. Another info graph that we... Great. Similar to what we had last week,

[00:26:48] which I thought was pretty good in terms of laying out some of the best use cases and situations with LinkedIn that are here. I don't want to go through all of these, but obviously right, the show is on LinkedIn, you do a lot on LinkedIn.

[00:27:06] I don't do as much posting on LinkedIn as you or certainly Brandon or some others do. You turned into a voyeur more recently. You're a lurker. But it's interesting, I got an email yesterday from somebody who I haven't talked to in a long time. And they're like,

[00:27:22] hey, I'm really enjoying seeing you on your podcast on LinkedIn. So these events and stuff show up there regardless of the posting part. So the thing that I take away and what they really take away from here is how do you use LinkedIn

[00:27:36] to kind of rise above the noise a bit? And build relationships and get people to know you and trust you even if you haven't met. And I thought they had some really, really good points in here about how to optimize your profile and create content and networking

[00:27:53] and all of that kind of stuff there along the way. I think one of the important things they do with this is they look at it both from a business standpoint and a personal standpoint. So talking about, there's four questions here to get started.

[00:28:09] You have those up now. Have you defined your business persona? Are you connected with industry leaders and potential clients? Is your company page optimized for engagement and have you established content specific calendar to LinkedIn? And I think it's a little bit to your point, right?

[00:28:27] Well, this is great. I was hoping Will Quinn with Infor would chime in here. Will is an impressive character here with LinkedIn. Will puts it out there, man. He's in the, I think he was in England last week and he talks about show your wholesale

[00:28:47] versus only your business stuff. And it's interesting. I love Brandon's comments on that because I know Brandon has strong thoughts about that and he does some good stuff about being out, connecting his personal life and his business life. I'm in the camp still

[00:29:04] and none of these thoughts are wrong in my view. I'm still, I'm starting to, nothing from the people that are with us today that have commented in particular Will and Brandon. But if I want to know where you're having lunch,

[00:29:20] which I'm starting to see more and more on LinkedIn, I'll follow you or connect with you on Facebook. I am interested when someone puts a post out that's connecting their business travel with something cool they got to do personally. You know, I got a note this morning.

[00:29:39] Dan Schubert with NAW that's going to be joining us for our 100th anniversary show or 100th episode show that he and his wife are headed out to Germany on vacation. Well, Dan will show a few things from that typically, but he typically ties it into

[00:29:54] a little bit of a business discussion. So I think we're sometimes seeing people doing a little more personal stuff. But my view is when you tie that to what it means in business versus personal, I think Brandon is probably as good as anybody out there.

[00:30:13] Brandon Lee is with Fist Pump, and Brandon does a lot of work with companies and individuals on their profiles and their LinkedIn posting is a great example of that. But this is, I love the article, and it's well worth a look talking about profile optimization

[00:30:31] and all the things that you can do. And it talks in there quite a bit about the thing that very few people are still doing, which is video. Yeah, LinkedIn has historically actually not given a lot of credit to video, right?

[00:30:46] It did not a lot of reach and it's starting to improve. So video is starting to get better traction on LinkedIn. I think it's by far the best medium or one of the best mediums, but it had not got a lot of reach.

[00:30:58] And so the LinkedIn algorithm is favoring video a bit more. The one thing I'll share that I think this article missed, and this infograph missed was take the chat GPT emojis out of your AI produced content. Yeah, I would agree with that. I was just talking to,

[00:31:20] I was on a call the other day with Lindsay from Three Aspens Media and she's content development agency, great people over there, great, she's a great person, she's got a great team. And we were kind of joking and talking about the amount of people,

[00:31:37] and I'd say the vast majority of my network on LinkedIn of the three or 4,000 people are mostly watching versus posting. But Lindsay and I were talking about the amount of content that you're seeing from people who historically haven't posted. And now we're posting long form content

[00:31:59] with their emojis that are going with it and so forth. In my mind, I'm like, one, I don't have the time to read all of that. And two, it screams AI. If I see a post with a lot of emojis, it's almost like move on.

[00:32:16] It's okay to have, I think some emojis actually are quite decent, but some of them are just way overdone. Well, I mean, some check marks for your bullet points or something like that are one thing, but when you get, you can sometimes tell,

[00:32:29] and chat GPT will throw in lots of different ones. And listen, I'm not for one moment saying not to use chat GPT to help with writer block or white page syndrome or whatever you want to call it.

[00:32:43] But I think we are starting to see a lot of content there. Does not change the fact that the LinkedIn activity that the article talks about year over year just keeps growing and growing. And I think I would go out on a limb and say,

[00:32:58] I can't think of a more valuable tool to global business that has, in my career, nothing's been more valuable. Single item has been more valuable than LinkedIn. Yeah, and just to wrap that up, it's, look, there is more quantity than there's ever been out there,

[00:33:20] but the quality has gone down. So I think again, the way to rise above the noise is you're going to have to continue to provide higher quality video. But just whether you're doing personal or business, the quality and the content is what's going to cause you

[00:33:35] to potentially get above the noise that are there. And again, the article had some good tips on that. It's good. Yep. Let's jump ahead. All right, B2B marketing turns to AI an era of less. Budgets are down in marketing departments. Fewer people, fewer opportunities,

[00:33:54] and folks are starting to leverage. Kind of ties even into what we've just been talking about. But B2B marketing leaders, CMOs, are leveraging AI more and more. Any takeaways from that? You know, the article really focused more on the fact

[00:34:10] that marketing organizations are getting their budget cut. Yep. Right. That was the... That was the... And the percentage of revenue. Yeah, right. The target that they were using, right? Which is true. I mean, marketing departments have had a lot of budget cuts

[00:34:25] to paint upon your industry and so forth. It didn't really talk a lot about how to actually use AI to make up for those budget cuts. The answer isn't creating more AI LinkedIn posts with emojis on them. I would have liked to have seen a bit more

[00:34:41] in that article about, well, what do you do? But I do agree with what they're saying is that I do think there's, as we've talked about over and over, there's a lot of ways that AI can help really create more efficiency in not just marketing,

[00:34:55] but marketing and sales and all aspects of that part of the business. So... Good. Yeah, it is interesting and it surprised me kind of that, you know, because marketing done right can just be, and we've talked a lot about, some of the views that we share some of,

[00:35:15] and I feel very strongly about having a revenue department versus having a sales and or marketing department so that they're both fully aligned. So it was interesting to me just to kind of see some of the budget cuts that are there and talking about, you know...

[00:35:33] This was a Gartner study as well, just to be clear on that. It says average marketing budgets have fallen to 7.7% of overall company revenue down from last year of 9.1%. So they just talked about chief marketing officers are living in an era of less.

[00:35:50] But AI done right, you can accomplish a whole lot there, right? Yeah, and I think you could argue that a lot of marketing budgets were pretty bloated in the past as well. So... A reasonable point for sure. But yeah, I think there's a lot that can be done.

[00:36:05] Didn't get into a lot of specifics, but we've talked about some of this before. Good. All right, well, you want to talk a little bit about staying in our marketing e-commerce thing. We've talked in an article here from Digital Commerce 360 about some announcements

[00:36:19] from Amazon Business earlier this week. Amazon Business is putting quite a few new tools out there to woe as they say large companies. I thought this was pretty intriguing article. There's one thing and I'm going to share something philosophical here in a moment, I guess.

[00:36:40] That's not the exact term, but Amazon's now at... They're talking about 35 billion in annualized gross sales and more than 6 million customers buying through Amazon Business worldwide. This was key to me. It says 96 of the Fortune 100 companies are actively using Amazon Business. So before I dive into my,

[00:37:04] maybe a little bit of a soapbox on this, did you have any takeaways on this? No, not really. Looks like they're certainly making this as enterprise ready as they possibly can with all of the quoting tools and all of that kind of stuff

[00:37:23] so that I don't know how it all integrates in with people's ERP systems and all that. I'm sure there's APIs and things like that. But they're obviously getting serious with just how do they woe more of those enterprise buyers and larger buyers?

[00:37:42] Yeah, so they've got all these new features. They've got an international business app that's available for them. They've got custom quoting tools. You want to go ahead and you're laughing. Might as well share why. Oh, I just thought this was funny.

[00:37:57] Will says Tom's going to get us off his LinkedIn lawn. No emojis, no dancing. No, I'm not. No emojis, Will. I'm just some emojis. The dancing part, yeah, you're right about that. Let's stop with it. You love dancing. Come on. Anyway. Yeah, very good.

[00:38:15] Will, I take offense to that by the way, just to be clear. Listen, so cross-domain identity management for companies, budget management, and this is a big issue for large organizations because people have the ability to do a great job of segmenting what budgets are available,

[00:38:36] what approvals they have. And so there's a couple of takeaways for me on this. And the first one is it just makes it much more important for wholesale distributors, large or small, to be upping their game on their e-commerce opportunities that are in front of them

[00:38:54] and their resources that they're putting towards it in budgets. The second thing is there's tend to two things. One question for you before you move on there. Yeah. So if Amazon is investing big time in e-commerce, do you think that it's better served

[00:39:09] for a distributor to spend a lot of time trying to compete with Amazon on the e-commerce front? Or are they better served providing the value add that Amazon cannot do and maybe having some decent e-commerce but really investing on the side of providing the value added services

[00:39:28] and other things that you'll never get through Amazon in customer experience? Yeah. Knowing that we can't do everything and spend on everything. So I think there's a, that's great question. I think there's a third leg of that stool, Tom.

[00:39:44] And the third leg of the stool is embracing Amazon versus just competing with them. So if you take a step back, and that's right, and I'm glad you made that comment because I was describing there's two camps on this. And it's both at the manufacturer level

[00:40:01] and at the distributor. The manufacturer level, there's two camps that says one with manufacturers is there's no way I'm selling at Amazon because I sell through distribution only and I don't want to upset my distributor base. Right? Well, I would suggest that is

[00:40:18] and we've had, you know, Brian Beck with and on with us within CBA that's one of the foremost authorities on helping manufacturers with an Amazon presence. I think right now where you have to be as a manufacturer is to say, look, Amazon business is a distributor.

[00:40:38] At the end of the day, they are a distributor and they're another channel to market for me. Doesn't mean for one second I'm going to reduce my support. I'm going to do anything to serve them better. They are a channel of distribution that I need to go through.

[00:40:54] But that said, there are still a lot of manufacturers who are stuck in the and I'll say it's very myopic thinking. Personal strong, strong personal opinion. Very myopic to just not look at this and say, hey, at the end of the day,

[00:41:09] I need to be with these folks versus I'm not going to do that. And what we've seen is and I've commented on this on our broadcasts before is Amazon made it very clear when Amazon it started out as Amazon supply the Amazon business when it became available.

[00:41:26] They were very clear they were going after at the time it was only I think 3 billion of online sales that Granger was doing. And they said, we can go do that because you know, as I mentioned this to you before I had dinner one time in San Diego

[00:41:41] with an Amazon executive and we were talking and he said, you know, if it's how do you put it? He said, if it's legal, reasonably moral and reasonably ethical and it can go in a box we'll sell it. Right? Well, they're going to be in these markets.

[00:41:58] So I think to your point, right? There's two camps and there's a third leg of this stool on the distributor side. There's also two camps not just from the manufacturer side on the distributor side. The two camps are one is

[00:42:10] I'm going to have a good online presence myself and I'm going to have my own store in the Amazon marketplace where I can be taking advantage of all of the things that they can do. Right? That takes it helps me do multiple things.

[00:42:25] If I choose, I can participate further in the marketplace and have unlimited aisles because I could sell through other parties. Right? Or I could just sell what I stock and I ship but now borders state borders and regional borders are cut because I get my bigger reach

[00:42:42] but there's a whole nother group of thinking and we were at the you were with me at the Net Plus Alliance event last fall and there was a great segment on e-commerce and you had two distributors that were on a panel of about five people completely opposite opinions.

[00:42:58] One of them is anti-Amazon I'm going to do my thing and another one is I do my thing and I embrace Amazon. Right? Now I'm going to go back and I'm sorry for the rant here I'll be done in a second.

[00:43:10] I think the answer is a three legged stool and I challenge me on this anybody that's out there that disagrees. Three legged stool. One is I've got a very strong online presence in my own e-commerce and I'm using you know at Lead Smart we're partnered with Optimizely

[00:43:27] that can give you these deep insights into customer journeys through the whole e-commerce experience and we're using great e-commerce experiences for my customers. Secondly having a presence not just at Amazon Supply or Amazon Business but other B2B marketplaces having my own presence there

[00:43:49] and going back to doing what you were describing that says I am just going to crank up the value added services. You know that you're never going to get an Amazon person that's going to come out and calibrate gas detection equipment or do a cutting tool evaluation.

[00:44:07] The reason I think that this is again I'm pontificating or soapboxing here for a moment on I'm almost done is the reason I think that's critical and I think this might surprise some people is Amazon could buy anybody in wholesale distribution tomorrow

[00:44:26] tomorrow and have a thousand feet on the street adding those value added services that you brought up earlier right. So I think the three-legged stool is my own e-commerce solution I'm participating in marketplaces and I'm focused on the value add and then even if all of a sudden

[00:44:44] Amazon comes and buys you know a national distributor and has 1500 salespeople as well I'm leveraged. So anyways stepping off the soapbox. No I don't disagree with the three legs of stool and I'm going to hit Bob's comments here about this as well right.

[00:45:01] He says works best if you have product lens and multiple configuration options that give the customer essential choice if you sell on dimensional products probably best to do it outside of Amazon. I think what you have to do per Bob's comment is evaluate obviously your business

[00:45:16] related to those three stools and say where do I get the maximum right. Do I put more weight on stool one or leg one or leg two or leg three and but I do agree that you probably have to be thinking about all three of them.

[00:45:29] Well you've got to evaluate to your point I think that was a good point from a standpoint of evaluating but I think you have to evaluate risks first or let me rephrase that not first equal weight to opportunity and risk. Yeah and you have to well

[00:45:45] you always have to balance that right but I think this arbitrary yes or no I think that's probably not a healthy way to. No we're just you know sometimes you you know you've got to you've got to hug the devil in these settings right so all right

[00:46:01] that was my rant for the day hopefully but I just yeah I think you had some passion behind that that was that was I think there's I just I think there's so and there's distributors that are doing what I'm describing. I think where our struggle is you know

[00:46:20] to say I do e-commerce because I put up a small web store or I can do you know quoting with my customers. That's a great start but it it's no different than as we talk about digital transformation Tom with technology tools is

[00:46:36] we've got to have a road map and plan and e-commerce is something that you I just think is just critical that you have a plan and your plan needs to be more than my trade association or buying group has a

[00:46:49] you know a one-off solution that I can just plug in and then say I'm done. Yep yeah it's a living a living thing so anyways for time let's kind of move on to our technology cyber security and AI. We we shared an article about humanoid robots

[00:47:05] and warehouses from IOT world today. I saw we want to put a little more energy into the next article that we've got but I did see and I wish I would have saved it. I saw a great video and I just can't remember where

[00:47:20] and I went to YouTube to try and find it. It was a human looking robot much like in this picture and it was unloading a pallet of what looked like it could have been bags of cement or bags of rice but it was leaning over like a human

[00:47:42] and picking things up and moving them and I just I thought man when you can that knows what order to go grab and there's another bin system over here certainly we're going to reduce the ergonomic injuries related or ergonomic related injuries of humans.

[00:48:02] Can I get one of those to help with my move? Yeah, you're moving it. Actually would be quite good. Yes, I think that would especially if you do that with an autonomous truck. Yeah, yeah. Good. All right let's jump ahead Tom.

[00:48:15] We've got this article from Tech Target about and I'm going to preface this and then we're going to let you talk a lot on this topic but I thought it was really interesting again from Tech Target about how to build an enterprise generative AI tech stack

[00:48:30] tech stack and should I even consider it? So I thought that was pretty impressive to kind of get us started on that if you want to jump ahead. I've got one thing I want to add in as we talk about this

[00:48:47] but I wanted to get your thoughts first. Yeah, I read this article a couple times and I realized that you know there's way too much here to go deep on this show today. It would be an interesting actually webinar to do

[00:49:04] to even just take that article and break down the components and what I found interesting about the article and I highly recommend people reading it not necessarily because you want to build your own AI stack but it helps you understand a bit about

[00:49:21] just what's going on under the hood with AI and things to be thinking about. You know we've talked a lot about data right on the show here and the importance of data and companies giving more respect to their data.

[00:49:34] You start to understand when you look at some of the components that go into an AI system why that data is so valuable because anybody can as you'll see you know the technology stack right is going to be is accessible and will continue to be accessible to anybody

[00:49:53] but the data that you have that you use to fuel that and leverage that is what's going to make you again rise above the noise in terms of the value that you're able to achieve out of your AI.

[00:50:06] I am going to say well I'll say one thing on this and we had a call earlier this week with you know some pretty phenomenal AI experts and it was actually really you know one of the gentlemen had been in the field

[00:50:19] since which 2012 had some of the original patents on some of the early stage AI models and we were talking about some of the things that we're working on and how we're doing it and it was really validating to hear him go you're right on track

[00:50:34] and one of the things that we talked a lot about is the importance of when you think about data you have two types of data in your business you have what's called structured data which is think of anything in a spreadsheet or a database or whatever

[00:50:49] and then you have unstructured data which think of all of your knowledge bases and sales processes and best practices and all of that which is not structured data and how you use those two together is really going to be the secret and they talk a bit about that

[00:51:05] a little bit here in this article about how you can combine some of these data sources that are there. So anyway yeah I don't think we have the time unfortunately to go to a deep dive but I think it's well worth reading

[00:51:17] if nothing else to get a little more context of what are some of the things happening here. Well I think there's something more important underneath this article that we haven't talked about with this yet. I think to your point

[00:51:31] where we had that great call earlier in the week I think there's two paths that wholesale distributors and manufacturers have to identify and as we talk about all the time we're every day all day on the phone with either existing leads more technologies

[00:51:49] customers that are using our channel cloud platform or potential customers. Very very very few organizations have the capability and the four things that this article talked about was choosing the right LLM right. Second was the usage costs and understanding that go along with that right.

[00:52:12] The average person out there doesn't if we went out and asked doesn't matter if they're the technology leaders or the buyers of our channel cloud product if they could explain what a token is it'd be few and far between right.

[00:52:31] Which is how you pay for the use cost of using the large language model and then the third point that they talked about was open source versus proprietary LLMs right. And then it was domain specific versus horizontals were the four things that talked about.

[00:52:45] Those are so broad right now that I think where we're at and I think where it's very very important for people to be thinking about is there's two paths to go. I'm going to go pioneer and be not even pioneer

[00:52:58] I'm going to go be a scout for AI and go try and figure all this stuff out or I'm going to partner with a trusted technology partner i.e. you know I'll unabashedly say this you know from our standpoint at Leedsmark a company like ours

[00:53:19] that says I want to partner with them because I trust their understanding of my business the industry that I serve and this technology because I don't have the capability within my organization to push pause and go figure out do I want open source versus proprietary LLMs

[00:53:37] to go try and build all this stuff when I can have somebody on the back in doing these things for me. I agree. I mean even if you have the resources internally and we have some customers that do right if you have the resources internally

[00:53:51] I think it's very valuable right now to understand some different opinions or different viewpoints of what's going on. We have a little bit of a different we have a little bit of a luxury in a sense that we get to see things and because we're working

[00:54:05] with multiple companies and if you're in one company you only get to see what's going on in your company that's there. There's just so much to talk about this I just I'm muzzling myself to get into because we could end up in a whole bunch of different places.

[00:54:20] Well let's do it. You just mentioned it right? We do webinars regularly we do webinars for some of the trade associations and buying groups we're involved with. Let's put one together. I think it would be a powerful discussion Tom. Yeah, no I agree.

[00:54:34] Jeff says here great insight on data and AI. You know everyone is running the same engine AI models with different fuel. I think you know there what's one of the that's one of these topics here is figuring out right which is my choice of LLM.

[00:54:50] That discussion you were talking about that we had what was it Wednesday I think it was with some folks that have been in the AI world for as long as basically it's been around kind of. They were talking about using multiple LLMs right

[00:55:06] and the fact of not needing to go try and build your own or figure that out because you can choose that I'm doing I'm using open AI for this and I'm using LLM for that and I'm using Gemini for this and I'm using all these tools

[00:55:19] and we're going to start seeing more and more of those language models built. And you know there's the potential you could be using multiple language models and then to Jeff's point here with different fuel or the data that comes from your organization. Yep right.

[00:55:34] The next generation of models right whether it's open AI or Gemini or whatever what's happening and this is all being limited to a large degree by the compute power that's out there right now. A lot of these models have been trained on just data

[00:55:49] right here's what they're now going to the next stage is training them on how to reason. So in other words how if you have a math problem or you have a whatever how do you train somebody to go through a reasoning process? In context right?

[00:56:04] Right context and but reasoning and take it through that's a different training aspect than just giving it some raw data that's there along the way which takes different. So a lot of the reason I bring that up is when you start thinking about the models

[00:56:20] that make sense for your business you need to look at not only now but where some of these models are headed in the future and does it make sense to try and do some of that on my own or try and you know

[00:56:32] can I really realistically keep up along the way? So I agree let's take that article actually and maybe do a show or a special and work through that and get through the detail because I think it would be very valuable.

[00:56:45] Well then maybe we can get from some of the people that are with us today maybe we can get some thumbs up on if that's a good idea or not if they would agree with that. The last thing you know I'll mention with this is

[00:56:56] and there's value out of that article in talking about this is and you mentioned a few minutes ago is things are changing so fast right? We see you know technology companies that built neural networks before open AI was available with things that can just do powerful crazy things

[00:57:14] that can be done in a fraction of the time and a fraction of the budget. So one of the things that people have to be cautious of is if I'm going to try and go this alone right I'm going to be a

[00:57:24] go navigate the waters of this on my own at what level am I stuck with decisions that I made that might not be the most advanced of what's available today? Well traditionally machine learning which has been around prior to the generative AI that we have now

[00:57:41] machine learning was being driven off of neural networks and non-generative models but now the generative models with some of this again we were talking about with the group on Wednesday the generative models now are pretty much through code interpretation and other things can emulate anything

[00:58:01] or will be able to emulate anything that was done through machine learning models. So I do believe that the older machine learning neural network sort of models of the past are going to be obsoleted through generative AI and the power and the capabilities will be much broader

[00:58:20] and much more flexible and much easier to take advantage. You're not going to have to have 50 data scientists on your team to be able to use them and put them into the system. And millions and millions of dollars. Yes, yes. Right, good. All right jump into our people

[00:58:34] in leadership segment. We'll move into this. There's two kind of cool articles that we talked about. One's from Reuters it talks about the great resignation enters its third year as workers embrace AI and upskilling and the other articles from the American Supply Association ASA

[00:58:50] talks about the rise of the tool belt generation creating opportunities. Any thoughts on either of those from you? Well again, I'll start with the resignation one or the great resignation same thing we were touching on earlier is workers are embracing embracing upskilling with technology.

[00:59:11] And I just thought of this we were talking about this related to distributors and manufacturers a little while ago. Right, seems that could be a competitive advantage when you're recruiting. Absolutely. Not only, hey look what I'm if you come work for me

[00:59:24] you're going to get some of that upskilling and training on using technology that you can incorporate into your resume right as you go forward. So it seems to be a big advantage. Yeah and that ties in the tool belt generation article from ASA

[00:59:40] I thought it was really interesting it talks about it's the quoted Wall Street Journal article that says how Gen Z is becoming the tool belt generation. They said vocational focused community college enrollment is its highest level since it's been ever been tracked.

[00:59:55] Now it says well what does that really mean for manufacturers and distributors? It says well that's great those people are being trained because they could be you go to a vocational school and really understand the trade right and then decide hey I like business

[01:00:09] or I maybe want to go be a salesperson in those organizations. They talked about and I there's four points that they made in that article with ASA. They talked about the brand that you needed to have of your organization to attract the right people right.

[01:00:25] They talk about too an online presence because Gen Z and then was a Gen X before that is looking at I don't even know how these gens go but you know they're looking at more as what is your online presence right? They're digital first people

[01:00:42] then they talk about getting having relationships with local community colleges trade schools and even high schools to have people understand right. There's this big push that says go learn how to be a plumber. Well there's another push that should say go learn how to be

[01:00:58] on the business side of things of selling and in helping and supporting the plumbers right. And then they talked about polishing candidates and messaging polish your messaging for your candidates. I think there's a fifth piece that goes with that that they didn't mention

[01:01:15] which is having the right tech stack in your organization which is what you alluded to is we look at sometimes with older workers right struggling to adopt technology but we also have this discussion with our customers all the time is and every one of them

[01:01:31] that I bring this up to says yes we've heard this is they're looking at millennials and Gen Z's that they're looking to hire that are asking them questions. We heard it yesterday that are asking them questions about what CRM what ERP what do you have what's your e-commerce

[01:01:49] what marketing automation tools do we have available to us they're asking those questions. So I think it's the bar is rising and manufacturers and distributors need to up their game and that's what ASA was talking about here. Yep no and I think there's a good competitive advantage

[01:02:04] there on both sides so. Good well last kind of article for us for today we have our industry scuttlebutt section some good information there about some acquisitions we usually cover that there but our good read section this week talks about an article from Inc.

[01:02:20] Magazine about hybrid versus traditional and they're quoting here having the largest study of our return and investment hybrid versus traditional work and a crucial insight any takeaways for you on that? Well the crucial insight was retention exactly right and I think there is also and I don't know

[01:02:41] I didn't see it in this article but there was another study that came out just recently as well about who are the who thrives you know what types of workers thrives from remote work and which ones don't. And generally it was found that the workers that

[01:03:00] are tend to be your more A-Team workers your more elite workers tend to thrive really well at home or in remote work situation whereas some of the people that may not be your best top tier workers tend to do much better in the office that are there.

[01:03:17] But what they were talking about in this article is that and I think if you especially if you look at your top workers your A-Team workers having the ability as I think it even said there are a couple days a week it wasn't even full time remote work

[01:03:31] the retention was I don't have the figures in front of me but significantly higher retention of those employees versus companies that had a 100% work at the office type of thing. Well what I think there's there's a handful of things that go with this

[01:03:46] and it's funny as our organization is growing it's something I think about a lot more is people want some flexibility in their lives right and you know we've been batting around the idea of Mondays and Fridays work from you want from where you want

[01:04:01] you know Tuesday, Wednesday, Thursday be in the office because there's all kinds of other research that talks about there is value of you know as our friend Mike Marks likes to say belly to belly you know there is value to that what this big takeaway

[01:04:15] from the study talked about though was having flexibility is what people are looking for and the flexibility that they can apply to that versus just remote hybrid that's super rigid or all internal or all on site is not real flexible and that that's what people are looking for

[01:04:37] and they stay longer when they have flexibility so we kind of almost make sense that you would see that but I'm a big believer that and I think we're starting to see some research on this now that the full hybrid model you know there's very few companies

[01:04:53] that can get that right you the I mean I have a friend that works for a buffer that has a couple thousand people around the world and no office anywhere and but that's a company that has twice a year brings people from all over the world

[01:05:10] to an exotic location for team building and all kinds of stuff and you know trying to do that in the average organization doesn't work well yeah I think I think there is I think it's very difficult to take an existing larger company

[01:05:24] and try and put one or the other but I do think that if you're a smaller company much like we are or other companies that are trying to grow and evolve I think you can intelligently put into the DNA of what you're doing a more hybrid model

[01:05:39] and a model that makes a lot more sense and I think you can build a culture around that I think it's just very hard to switch turn the tanker right on a dime when you have these large companies that are there

[01:05:50] but I do think that it can be done if you if you kind of build bottom up and work from that level well I think one of the this wasn't part of the article but I think one of the things really that really resonates with me

[01:06:05] is the idea of you know post pandemic so many people stayed fully remote just because of cost savings right and we're finding that that's not optimal right the research and studies are saying that we saw more of that today there's actually a Silicon Valley venture capital fund

[01:06:25] solely allocated to 100% in person workforces because that VC group raised a fund and it doesn't mean that there's just some guys decided that this is what we're going to invest they went out and found limited partners to put in tens if not hundreds of millions of dollars

[01:06:47] into this fund but those groups of people said we believe that in person and or some level of hybrid is a better business model than fully remote and I just don't think most companies can make fully remote work but anyways I'm not a human resource expert

[01:07:05] nor am I an economist I just am an old dude that has a lot of thoughts and opinions right all right well let's wrap things up today I want to bring up just one more time here please save the date July 26 yeah 10 a.m. or 10 a.m.

[01:07:25] 9 a.m. Pacific 12 p.m. Eastern Time we'll have a LinkedIn event coming out here soon so you can get signed up for it I want to get a lot of people here supporting this group because this is like you said it was pretty amazing

[01:07:39] that they all were available and we're all able to jump on at that time I'm so appreciative of this group and grateful to have a relationship with all the people that are here because I will tell you when we decided what we wanted to do

[01:07:53] and we decided the people that we were going to ask first this was the group and I didn't get can I get back to you on Tuesday I think in 24 hours I had all yeses and it wasn't there was not one let me check everybody just said yes

[01:08:13] so great group of people we're grateful and appreciative of them being with us to your point I think it's going to be a spirited discussion we're working on I think we're going to have like four maybe five topics I think those topics

[01:08:27] are going to cross over a lot John our producer and editor is going to join us and try and be a what do they call it ringmaster who oversees the circus the ringmaster yeah yeah so I think that'll be John's role that day

[01:08:43] but it's going to be fun like to your point mark your calendars July 26th 9 o'clock pacific 12 o'clock eastern and I think this is going to be fun so we'll go from there we're going to do a little aloha theme on aloha Friday for our 100th episode

[01:08:59] so that's good so Tom in closing good conversation today I appreciate a lot of your insights the steak is going to taste great in January when we get two cuts from the fed but again we appreciate everybody being with us we ask you one favor

[01:09:19] if you enjoy what you see here whether you're on LinkedIn live YouTube live Facebook live or listen to the podcast if you're on the podcast tell your friends hit the subscribe button most valuable thing you could do for us would be leave a review if you're on Amazon

[01:09:38] yeah I see that Will Quinn says imagine that all group dance that whole group dancing in fact I may work that out with them in advance good point Will yeah it'd be a disco it'd be a regular disco it'd be Kevin

[01:09:50] and Kevin and his seven dancing partners behind it's just to drive you crazy but my point was if you like what you hear each week and you're with us regularly share it with your friends follow Lead Smart Technologies on LinkedIn you'll see all the updates subscribe to the

[01:10:11] YouTube channel that we have which means you'll get updates and notifications from YouTube or again if you're listening on the podcast not only subscribe on Spotify or Apple or wherever you're at but leave a review that gets us out to other people

[01:10:24] that'll help us continue to get great guests and bring good content and again we thank our company that Tom and I work for Lead Smart Technologies for their sponsorship and Tom I thank you for your friendship and the hard work that we do together

[01:10:38] anything exciting for the weekend other than packing boxes? more packing boxes and just want to remind everybody we will not be here next week on the 5th so the next one is on the 12th so yes I hope everyone has a good holiday week coming up

[01:10:51] my feet intend to be in the sand on the 5th so that will be good all right everybody thank you for being with us we appreciate you all be kind be safe and do good things have a good weekend we hope you enjoyed today's episode and our guests

[01:11:10] each week we try our best to dig into the topics that are impacting your business so please reach out to us and let us know how you think we can make the show better or topics you'd like for us to tackle or talk about more often

[01:11:23] and even guests you'd like to see join us we're looking forward to bringing you next week's session and hope that until then you stay safe stay focused and do great things if you haven't already please subscribe to the podcast and leave a review

[01:11:37] to help others in wholesale distribution get access to the conversation and finally please check out our sponsor lead smart technologies and their manufacturing and wholesale distribution industry CRM customer intelligence and channel collaboration platform that's lead smart technologies at lead smart tech.com